Refund Policy

At Human Hope Wahter, we are dedicated to providing professional and compassionate therapy services to support your mental health and well-being. Due to the nature of therapy services, all payments are final, and we do not offer refunds for any completed or scheduled sessions.

​

Cancellations & Rescheduling

We understand that unexpected situations may arise. If you need to reschedule, please notify us as soon as possible:

• Rescheduling: Clients may reschedule their session with at least 24 hours’ notice at no additional charge.

• Late Cancellations: Cancellations made with less than 24 hours’ notice will be charged in full and cannot be refunded or credited.

• Missed Appointments (No-Shows): If you do not attend a scheduled session and fail to provide notice, you will be responsible for the full session fee, with no option for rescheduling or reimbursement.

• ​

Emergency Situations

We recognize that emergencies happen. In the case of a medical or personal emergency, please reach out to us as soon as possible to discuss possible accommodations. Exceptions will be made at our discretion and are not guaranteed.

​

Prepaid Sessions & Packages

• If you have purchased a multi-session package, unused sessions cannot be refunded but may be rescheduled in accordance with our cancellation policy.

• Prepaid sessions must be used within the agreed-upon timeframe or they will expire.

​

Policy Agreement

By booking a session with Human Hope Water, you acknowledge and agree to this No Refund Policy. If you have any questions, feel free to contact us at keneshiabrow@yahoo.com.